Job Interview Guide

Category: BPO Interview, Interview, Job    |    33    |    Add a Comment  |   

The interviewer hopes that YOU are the right person for the job. They are under pressure to fill the position so that they can get back to their own work. Therefore you are in a greater position of strength than you think. Concentrate on what you have to offer in the way of qualifications and experience instead of feeling intimidated.

An interviewer has 3 aims:

1) To learn if you are the right person for the job.
2) To assess your potential for promotion
3) To decide whether you will fit into the company environment.

The key to a successful job interview is in preparation

Be prepared: For the types of interview questions you will be asked
Be prepared: To ask questions yourself
Be prepared: To research the company
Be prepared: To look the part
Be prepared: To turn up on time

Job interview questions you may be asked

Q – How would you describe yourself?
A – You should describe attributes that will enhance your suitability for the position. Have some ready in advance.
Q – What are your long-term goals?
A – These should be career orientated. Make sure you have goals to discuss.
Q – Why did you leave your last job?
A – This could be for more responsibility; a better opportunity; increased income. Do not be detrimental to your previous employer. He could be the interviewer’s golfing partner.
Q – Why do you want this job?
A – Your answer should be: more responsibility or better opportunity or similar. Not: because it is closer to home or the gym.
Q – What are your strengths?
A – You should highlight accomplishments and experiences that relate to the position for which you are applying. Also, give examples of situations where your strengths have been demonstrated.
Q – What are your weaknesses?
A – This should not be a list of deficiencies. Don’t mention anything that could make the interviewer question your ability to do the job, for example “I am always late for everything.” Instead, discuss a weakness that could also be a strength such as “I am a workaholic!”

More Examples of Good Interview Questions

Tell me a little bit about yourself.
Describe your current / most recent position.
What made you want to make this change?
What do you most enjoy doing in your current /most recent position?
Describe your future ambitions.
How would you describe yourself?

Good interview questions for YOU to ask

Asking questions at interview has a number of positive effects:
It helps you find out more about the company and the position.
It can be used to divert the interviewer away from a subject you may wish to avoid.
It can help build a rapport with the interviewer.
It demonstrates an interest in the job and the company.

The questions must be about the position and the company. Avoid questions about salary, benefits and facilities until after you have been offered the job.
You should already have researched the company and it’s products and services. Your questions should demonstrate knowledge of the company’s history, successes and problems. If the interviewer is a representative of the personnel department the questions should relate to the company and be general. Specific questions relating to the position should be kept for the line manager who will have a more detailed knowledge.

Example questions relating to the position

What are the main responsibilities of the job?
What are the most difficult aspects of the job?
How did the vacancy arise?
What is the career path relating to this position?
How will my work be assessed?

Example questions relating to the company

What is the company hoping to achieve in the next 12 months?
What new products are the company planning to introduce in the future?
Are any major changes planned for the department/company?
Who are your biggest competitors?

Where to find company information

Information relating to companies, financial data, industries and business trends is available in business magazines which often publish on the World Wide Web and allow you to order Annual Reports relating to specific companies.
Companies often have their own web site.
Newspapers – search on-line press reports including archived articles.
Local library.

Interview Tips – Presentation

Obviously you should be clean and smart in appearance but you should also dress appropriately for the position, for example: a student placement that is more expensively dressed than the Managing Director may have a negative impact.

Clothes should be on the conservative side, which is more acceptable to people of all ages, cultures and backgrounds. After all, you are asking to be accepted into the company. Therefore always avoid extremes in hair, clothes, make-up and jewellery. Taking trouble over your appearance shows the employer that the job is important to you.

Interview Tips – Travel

Arrive 15 minutes early.
Make sure you have the correct address and know how you will get there:
Parking? Public transport access?
Do a dummy run if you are not sure.
Make sure you have a mobile phone and a telephone number so that you can ring ahead if circumstances beyond your control are making you late.
Be polite to everyone you speak to, it could be the Managing Director’s cousin! Have a copy of your CV with you.

Summary

You should show interest in all aspects of the job and the company especially if shown around the premises.
Do your homework on the company and the nature of its business.
Take care in how you dress for the interview. First impressions still count!

Some of the main influences on the interviewer are:

Your experience in other employment or life situations
Your personal presentation. How your personality comes across in the interview
Your background and references
Your enthusiasm for both the job and the organisation.
Relevant qualifications for the position.

  • No Related Post

 

How to tackle “Do you have any questions or queries” in a Job Interview

Category: BPO Interview, Interview    |    20    |    Add a Comment  |   

Usually at the end of the interview, the interviewer asks you if you have any question for them. It is important that you ask intelligent and relevant questions.

Here is a small list of questions you can ask the Interviewer:
- What would be some of my duties in the first year of employment?
- Is the company culture more on the casual or more on the formal side?
- Can I know more about the Training and the Induction Programme of your company?
- What brought you to this company and what keeps you motivated to stay part of the team instead of working for one of your competitors?
- What attracted you to this organization?

- How do my skills compare with those of the other candidates you have interviewed?
- Can I have your feedback so that I can learn the pros and cons about my performance and hence improve myself?
- What is the most important contribution that this company expects from its employees?
- What advice would you give to someone in my position?
- Can I learn more about the work culture of the company?
- Can you let me know about the company’s commitment to equal opportunity and diversity?

- Does this job lead to other positions at the company?
- Tell me some of the skills that you want in a candidate for this company?
- What do you like most about this company and why?
- How is this company doing in comparison with competitors?
- How many employees work for this company?
- How long is the Training Period?

- What kind of Hardware or Software will I be working with?
- What opportunities for advancement are available here?
- What has been the company’s layoff history in recent years?
- What major problems has the company recently faced?
- What is the company doing to maintain its market strength?
- What are the people I will be working with like?
- How often are performance reviews given?
- How do you feel about creativity and individuality?
- What is the company’s mission?
- What is the company’s 5 years plan?
- What do you like most about working at the company?
- Does your company offer either single or dual career–track programs?
- What do you like best about your job/company?
- What qualities are you looking for in the candidate who fills this position?
- What skills are especially important for someone in this position?

  • No Related Post

 

How To Answer Questions About Your Weaknesses In Job Interviews

Category: BPO Interview, Interview    |    21    |    Add a Comment  |   

How do I answer questions about my weaknesses in job interviews?” is the most common question we’re asked as interviewers.

It’s also a common job interview question so you’re right to want to be prepared for it.

Few people are so here’s your chance to get ahead of your competition.

We interview for a living and here’s our advice.I admit I also sometimes use these questions and others like them when I do an interview. Not that there’s any one “right” answer I’m looking for. They just help me see how a person will react, even when confronted by the obvious. You can learn a lot about a person even from seemingly simple questions.

Let us evaluate some responses that we usually get from our candidates.

Human Resources Manager: “Tell me, Susan, your strengths are all laid out very nicely on the résumé, but I wonder what you would consider to be your greatest weakness?”

The Applicant: “Well, let me think a moment. … I guess one of my weaknesses is that I work too hard. I spend too much time in the lab and need to get some balance going with other important parts of my life.”

Human Resources Manager: “Yes, many of us have that problem.” (Reading between the lines: “A lightning bolt should come down and nail this applicant for being the 10-billionth person to use that line.”)

Lets see some more examples

Marie is about to interview two candidates for the customer service manager position. Her candidates are Francine and William. As always, she plans to ask about their strengths and weaknesses.

Francine answers the question, “What are your greatest strengths and weaknesses?” with, “My strength is that I’m a hard worker. My weakness is that I get stressed when I miss a deadline because someone else dropped the ball.”

This answer is unimaginative. Most people think of themselves as hard workers.

William has difficulty with the question. “I really can’t think of a weakness,” he begins. “Maybe I could be more focused. My strength is probably my ability to deal with people. I am pretty easygoing. I usually don’t get upset easily.”

This answer leads with a negative, and then moves to vague words: maybe, probably, pretty and usually.

So what is the best way to answer this question?

When asked about your weaknesses remember to talk about something you’ve perceived as a ‘weakness’ but worked hard to overcome or something which you find harder than others but can still do, using some strategy or another.

And make sure it’s not something central to the role!

Good answers might be:

For a job where organisation is important, but not central:

“I’d like to be more naturally organised like my manager who remembers everything and never has to write anything down. Although my memory’s not as good as hers I am able to keep on top of things by using a to-do list and keeping a diary so I know where I am with my work all the time”.

For a job where working as part of a team is important:

“I prefer working in teams to working alone. Although I’m able to stay focussed and complete the task, I prefer the sharing of ideas and achievements which happens when you work in teams. Some of my colleagues work better alone and this is something I am working on to improve”.

Notice how, with a little forethought, you can give your ‘weakness’ a positive spin? In this answer, you’re showing that you work well in teams, which is a quality most employers look for.

The best way to handle this question is to minimize the trait and emphasize the positive. Select a trait and come up with a solution to overcome your weakness. Stay away from personal qualities and concentrate more on professional traits. Never identify emotional states or personality traits as weaknesses, only skills, experience, knowledge or preferences. Don’t ever say you get stressed, bored, demotivated, angry, upset etc.

People have said this in interviews with us. Although, as employers, we might accept shortcomings in people’s skills, experience and knowledge, few of us want to take on employees with attitude issues!

Scripting Your Answers

Write a positive statement you can say with confidence:

“My strength is my flexibility to handle change. As customer service manager at my last job, I was able to turn around a negative working environment and develop a very supportive team. As far as weaknesses, I feel that my management skills could be stronger, and I am constantly working to improve them.”

When confronted with this question, remember the interviewer is looking for a fit. She is forming a picture of you based on your answers. A single answer will probably not keep you from getting the job, unless, of course, it is something blatant. Put your energy into your strengths statement — what you have to offer. Then let the interviewer know that although you may not be perfect, you are working on any shortcomings you have.

Luckily, the greatest strength question is one where you can often hit a home run if you just prepare a bit ahead of time. Think about what your new employer would find most interesting about you. There’s no right answer. They just want to see if you know yourself and how well you express yourself.

The main thing is to have a really good story to tell about how you used that skill to make something good happen for your former employer or – if this is your first job – at school or in a volunteer role. Choose the skill based on both what you think the employer is looking for and your strongest story. (Never hurts to artfully throw in a few extra strengths while telling the story.)

Hint: To figure out what an employer is looking for, look at the job description.

In case you’re thinking “But I don’t have a good story” – please take some time to think some more. Ask friends or co-workers. You’ll be surprised what you aren’t remembering about yourself. Everyone has something good to tell about themselves. And when it comes to job interviews, that’s a really important time to believe in yourself!

Just so you don’t sound too full of yourself, you can start your answer with a phrase like “I guess” or “I’ve been told” or “I think” or anything that helps tone down the potential boast. Now you don’t want to act all shy and “gosh darn” to fake modesty (that would only work against you), but leading off with a gentle phrase at the beginning is a great way to answer the question.

Here is more input and examples people have given for strengths:

  • Your strengths should already be noted in your resume and cover letter. Go over them (i.e., the strengths) again with the interviewer.
  • One of my biggest strengths is my communication skills. I work very well with all kinds of people, and understand that everyone has different perspectives about projects and work tasks — so when I work with others I realize that everyone comes to the table with different priorities and objectives. I keep this in mind when I communicate tasks that need to be accomplished with positive reinforcement and awareness of what others are working on.
  • A positive attitude will not differentiate you from the crowd. A good attitude is expected of every employee. Also you should back up what you say with an example. For example, don’t just say you have good customer service skills prove it by also telling them how you won a comapny award or received positive customer comment letters for your good service.
  • “My strength is my flexibility to handle change. As customer service manager at my last job, I was able to turn around a negative working environment and develop a very supportive team.
  • Hard worker.
  • Punctual.
  • Determined.
  • Able to prioritize.
  • Believe in myself; self-confidence.
  • I have ability to cope with failures and try to learn from my mistakes.
  • I like to work in team and have been an active participant and organizer at several places.
  • One of my greatest strengths which I’ve acquired during my education is good analytical and planning skills. This has always benefited me to set goals and try to achieve them. But at the same time I’m driven by the thoughts of success.
  • Full commitment to my work.
  • Highly energetic.
  • Love to learn new things.
  • Having good interpersonal skills.
  • Well organized and like to be neat with all of my work.
  • A good helper towards those who need it.
  • I am a team player and work well with others.
  • I have great communication skills
  • I am a quick learner. I have great problem-solving skills and am willing to learn new things to get the job done.

Here are notes and examples of weaknesses:

  • You should answer with things you “are improving upon”. Example: I believe I should always be improving upon myself, good or bad. You are answering the dreaded question without looking like an egotistical maniac, and showing the interviewer that you see yourself as a work in progress, trying to better all of your qualities.
  • For your weakness, just pick one that is not going to disqualify you from the job, and then follow up with — this what really matters — the examples of what you are doing (or have done) to fix your weakness. The most important point here is to show that you learn from your mistakes and your weakness, and you are taking the corrective action to fix the situation — and stress that! For example, if the job does not require public speaking, you can say that your weakness is you are afraid of speaking in front of the public. Then tell the interviewers that you have joined a Toastmaster club or public speech course to overcome the problem. Remind them that when you identify a problem, you actively take actions to correct it, and that is how you do things.
  • Don’t try to use a cliche or try to present a strength as a weakness by saying your weakness is that you are a workaholic. No one will believe that answer. Being too emotional will make the recruiter wonder if your interpersonal skills are lacking. Give a true weakness but one of modest size. Shows that you have taken steps to correct the weakness. For example you want to improve your MS Excel skills so you are taking a course on that now.
  • I used to have trouble with procrastinating, now I have learned to write down a list of things that I need to do, and keep a calender to keep track of deadlines, I have found that this not only helps me to finish things on time, but it has also helped me to be more organized.
  • A weakness of mine would be the fact that I get nervous when speaking in front of groups. I haven’t had a lot of experience with this over the past several years. Although I did join Toastmasters International to help overcome this anxiety — and feel much more confident today when I need to speak in front of groups and give presentations.
  • I’m little egoistic when it comes to winning things and get a little ruthless too.
  • Lose patience sometimes when I am not in a position to complete the assigned job in time.
  • I have to work on having more patience and giving myself a break because I always want everything done at once.
  • Tend to go to any limits while helping my friends.
  • I am too focused on my work and I need to find more time to relax.
  • I’m too focused on work and need to develop some after hours hobbies.

And examples of combination strength-weakness answers:

  • I’m a workaholic person and love to dedicate myself to the work I’m doing. But at the same time I forget to keep a balance between other things which I’m trying to improve on.
  • Take whatever is your best quality and also describe it as your worst. It often is, as we are all made up like two sides of a coin. Try it out with different qualities and accomplishments and see how it works. For example … The best thing about me is that I am able to see the big picture in a situation. The worst thing about me is that I can see the big picture in a situation. This is the best thing because I can remove myself from the emotion of a decision that needs to be made and act accordingly. It is a bad thing because I often can see the conclusion quicker than the other participants in a project and that can cause frustration sometimes amongst them.

In Conclusion

Every one of us has our own unique mix of strengths and weaknesses. Although you will indeed be asked to discuss your weak points in the interview, all successful applicants seem to be able to turn these moments around and move into more positive conversation. Don’t be consumed by your weaknesses. Learn what it is that you do well, what it is that you need to improve upon, and build your career plan on your knowledge of both.

  • No Related Post

 

How to Prepare for BPO / Call Center Interview

Category: BPO Interview, Interview    |    18    |    Add a Comment  |   

The following are some frequently asked questions and answers in an interview. They are just suggestions feel free to adjust them to your personality and qualifications.

You should have a prepared response to the frequently asked question Tell me about yourself. Your ability to recite your background in a brief 120-second format is vital to the interview process. The two-minute bio offers a quick peek into your background, strengths, and career direction.

While every personal bio is unique, the traditional format looks something like this:

1. Begin with a brief remark about your background, such as your schooling, hometown, or other items of interest.

2. State your most recent employer, job title, and years with the company.

3. Offer one or two sentences about your job responsibilities.

4. Mention one or two special accomplishments in your most recent positions, including skill strengths.

5. Refer to prior positions to indicate career progression.

6. Indicate career goals.

Rehearse your 2-minute bio until it flows naturally according to the guidelines above.

WHY SHOULD WE HIRE YOU?

The employer wants to hear your interpretation of the important aspects of the job. If you spend your interview for a retail sales position extolling your virtues as a computer expert you aren’t likely to convince the interviewer that you have the skills needed to sell merchandise.

This is an opportunity question: an opportunity to tell how well your skills match the company’s needs. If the search is for a super salesperson, tell how well you have honed your skills in persuasion, communication, and perseverance. Give an example of a time that you made a successful sale, or that you convinced someone to do something, or when tenacity paid off.

WHY DO YOU WANT TO WORK FOR OUR COMPANY?

This is where your research of the company comes in. In today’s world of instant information, we can no longer get away with going into an interview without first having researched the company. The company in turn wants to know if you have done your homework.

This question allows you to show off the research you have done on the organization. Tell the interviewer you like the company’s size, location, aggressive market stance, competitive thinking and creative business policies. It is perfectly acceptable to admit that you looked up the company on the Internet or in the reference section of the library. This shows that you know how to find answers to questions and arm yourself with information.

WHERE DO YOU SEE YOURSELF IN 5 YEARS?

Occasionally an interviewer unearths some important information regarding a potential employee’s longevity by asking this question. If you plan to go to graduate school, take a vacation tour, or move to a distant state, do not mention these plans to the interviewer under any circumstances. You will be considered a hiring risk no matter how strong your skills.

Remember that the main concern throughout the interview is to fill the open position with someone who will be successful in it. Say something like, First, I’d like to gain a solid foundation in the position you are considering me for, so that I am effective and successful in it. I’m sure that as I continue to grow, there will be opportunities within the company to offer me upward professional growth and new challenges.

WHAT ARE YOUR GREATEST WEAKNESSES?

It is unlikely that most interviewers are straining their ears to hear your list of weaknesses. They simply want to see how you handle the question.

Some job candidates can get away with an answer like, While I certainly have weaknesses, I don’t believe I have any that are significant to the position. As you’ve described the position to me, I think it would allow me to call upon my strengths.

If you don’t feel you could pull that off, name a weakness that is first, not closely related to the position for which you are interviewing, and second, a technical skill that you can easily learn rather than a shortcoming in your personality, which is very difficult to change. Then tell the interviewer how you are working to improve your weak spot.

TELL ME ABOUT A PROBLEM YOU’VE FACED AND HOW YOU HANDLED IT

They want to assess your analytical skills as well as your ability to relate a delicate situation with tact and diplomacy.

To prevent yourself from stumbling and fumbling for a good response, prepare one before you set foot in the interview. Your answer should involve a clear presentation of the problem, the steps you took to correct the problem, and the results of your actions. Remember to keep it to less than two minutes.

WHAT ARE YOUR GREATEST STRENGTHS?

The interviewer is hoping to hear that your strengths match the needs of the job. He or she also wants to know how you present yourself and will watch warily for overconfidence, boastfulness, dishonesty, and lack of assertiveness.

This is an opportunity to highlight your strong points, so make the most of it. Speak of one or two strengths and then offer examples of how you have used these strengths.

WHAT INTERESTS YOU MOST ABOUT THIS JOB?

The interviewer is looking for your areas of enthusiasm “ where you will put the most energy into the job. Make sure your strong areas match the needs of the company’s needs.

Answer this question with a question. Ask the interviewer to clarify the position for you before you answer, so that I can be sure not miss any key aspects of the job. Then match your interest areas with the key components of the job.

  • No Related Post