Call Center Types

business success - graph 13mpCall Center may be divided into various types according to their functions and areas of operation. Most commonly call centers are divided into inbound call center and outbound call center. In an inbound call center, agents receive calls from customers who need to obtain information or report a mal function. In an outbound call center, agents initiate a call to a customer mostly to sell a product or a service. Please click on the links to find out more on Call Center Types.

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Category: BPO Interview

About the Author (Author Profile)

He is a user experience design & strategy consult specializing in designing for a range of interfaces: from corporate websites to rich content brand sites; from 'on-premise' apps to SaaS apps; from e-commerce portals to social networking sites.

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